Refund & Return Policy
At Averlot, we want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Returns
To be eligible for a return, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging
- Returned with all accessories, parts, and materials originally included
Before returning an item, please contact us at averlotsupport@gmail.com so we can provide return instructions. Please do not send a return without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and clear photos of the item so we can review the issue and help resolve it.
If the issue is confirmed, we will arrange an appropriate replacement or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges, if applicable, are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning an item, as Averlot is not responsible for returned packages that are lost in transit.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has already been processed or shipped.
Contact Us
If you have any questions about a return or refund, please contact us at:
Averlot
Email: averlotsupport@gmail.com